Delivery Service

  • Cost and timings
  • Delivery costs vary depending on your postcode location, you can calculate your delivery charge now using our online calculator.

    Items are usually delivered Monday to Friday between 7:30am and 6pm.

    Why is the delivery time longer than I’d expect?

    We work with various trusted furniture and flooring suppliers which is one of the reasons why we are able to offer such an extensive range. Unfortunately, this means that your delivery time is determined by the lead time of the supplier. As a result, our in-house delivery team can only deliver your items once they reach our warehouse.

    Some of our flooring & furniture is made to order. As it’s made just for you, it may take longer to be delivered.

  • What to expect on delivery day
  • How will you ensure my high-value item is delivered safely?

    Our team will arrange a delivery time that suits you to ensure someone is at home. As well as this, our in-house delivery team will always take the up-most care and attention when delivering your items to ensure you are completely happy and satisfied with your purchase.

    Can you notify me when you’re on your way?

    Yes. At your request, we will gladly call you an hour or half an hour before your delivery time to notify you.

    Will your delivery team put my item in the correct place?

    Yes. Our delivery team will always place your item in your choice of room and position at your request.

    Will your delivery team assemble my item?

    Yes. Our in-house delivery team will assemble and install your item at your request. However, this must be arranged prior to your delivery.

    Will your delivery team dispose of my old furniture or floor?

    Yes. Our delivery team will gladly dispose of your old furniture or floor at your request. However, this must be arranged prior to your delivery.

    Will your delivery team take the packaging away for me?

    Yes. Our in-house delivery team will happily remove all packaging at your request.

  • Access for my delivery
  • Before you make your order, please check your items measurements [featured on the product page] against those of your door.

    You may need to arrange for your door to be removed in order for your item to be delivered successfully as we are not able to offer this service.

  • Help with my delivery
  • The item that I have ordered has been discontinued, but I’ve paid for it. What should I do?

    If the item that you’ve ordered has been discontinued then we will notify you by email. Our team will be happy to suggest some similar alternatives, however if you can’t find something suitable then your order will be cancelled and you will be refunded.

    There’s been a mistake with my order or it hasn’t been delivered. What should I do?

    For any questions or queries please call our head office on: 01379 644 081

  • Deliveries of multiple items
  • I’ve ordered several items at the same time. Will they all arrive together?

    We work with various trusted suppliers who help us deliver our extensive range of flooring and furniture items. These suppliers lead times will vary from product to product which we have no control over. When your delivery is booked you will be offered a choice to wait and have all your items delivered at once or to have your items delivered separately as and when they become available for delivery which will include extra charges.

  • Delivery exceptions and restrictions
  • Do you delivery to BFPO addresses?

    No. Unfortunately, we cannot currently delivery web orders to BFPO addresses.

    We currently deliver to UK mainland addresses only.

    Do you have any delivery restrictions?

    We do reserve the right to not deliver an order if we believe that the address isn’t secure or if we feel it may put out delivery team in danger. If this affects your order, we’ll notify you as soon as possible.

    Will the size of my order affect the timescale of my delivery?

    No. As soon as your item is ordered, whatever the size, a delivery time and date will then be arranged. This delivery date and time is determined by when your item becomes available for delivery, not by the size of your item.